Business Changing

Profit and Growth Specialist

Client Q&A: Andrew Turner, MD of Archgola

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We have some incredible business coaching clients on our books, doing all kinds of great things – we swear we learn more from them than they do from us at times! We work with clients at all levels in all industries, clients who are rocking their field, clients who are making their mark on NZ and some making their mark on the world. To inspire you we have decided to share some of their stories in a regular Q&A.

 

This time we spoke to managing director of Archgola, Andrew Turner. Read his Q&A below…

 

Q. Tell us about your business in ten words.
A. Archgola provide outdoor shade solutions primarily in the residential market.

 

Q. Why did you start it and what was your aim with it?
A. We purchased it in 2008. Our first aim was to have the confidence to “sell to family” – hence we would only sell a great product (at that stage it needed to be improved). Secondly, we wanted to be number 1 in New ealand, known for our excellent product and excellent service.

 

Q. Who is a leader that you learnt something incredibly valuable from and what were the lessons you learnt from them?
A. I really enjoyed working with Buck Shelford while I was the trainer for North Harbour. He was absolutely consistent with all players whether they were a young rookie or an established All Black. Secondly, he was an excellent listener but as the leader he made his own final decisions and took responsibility for these decisions.

 

Q. Think about the worst boss you’ve ever had – what did you learn from their style of leadership?
A. I had a coach that thought he knew it all, and players don’t stand fools. Better to admit your weaknesses, understand the areas you need to improve and be respected for knowing so and doing so.

 

Q.  What lesson in business do you try to pass on to others and why is that?
A. I think the key thing is that it’s not rocket science. Back your skills, seek advice from people you trust, and remember that you have only one shot at integrity with both your clients and your suppliers. Everyone can make fair living.

 

Q. What is a mantra you live by and why?
A. Feed the “fair good wolf” not the “greedy angry wolf”! Most people in New Zealand are good and fair – be one of them and you will enjoy running a business. Leave the greedy, untrustworthy people out of the picture.

 

Q. What has been your biggest learning in business to date and why?
A. Learn from your mistakes, but keep trying new things. And look after staff and they will look after you.

 

Q. If you were 21 years old again and could do any career you wanted, what would you be and why?
A. I’d be a plumber. I reckon if you had a business offering excellent plumbing skills with EXCELLENT service, you would make millions!

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