Have you heard the saying that employee experience is customer experience? As in, the experience your employee is having at your workplace will be the experience they give your customers — good, bad, or downright dangerous… If they're happy at
Business strategy
Business learnings from the Black Caps
Stunning success from the Black Caps! As a long-time cricket fan, what a feeling. A very proud moment for our country. There are so many lessons from the team and their winning approach that we can take into the business world. Here is only a handful
How to be more efficient & get more out of your day
Do you ever wonder how some people seem to pack more into their day than you do? Are their hours longer than yours or are you just slow at getting stuff done? I’m going with neither — it’s possibly just how they spend their time and how they control
Why you need to be thinking about digital initiatives to thrive in 2021
A recent survey by Gartner showed that 87% of organisations surveyed are prioritising customer-facing digital business initiatives. Why? They know that to stand out in a crowded market, they need to stand out online. They need to create content that
Are you missing the single most important thing to improving your business?
Occasionally, I see business owners who are afraid to be vulnerable about what they don’t know. For some reason, they think that they need to have all the answers; that customers come to them and expect them to be perfect. Now in an ideal world, we
How to write a good award entry
Awards are a good thing for business to have — having “award-winner” in front of your business name gives potential clients a decent level of trust in your business before they even work with you, and it reinforces to your current clients why they