“We utilised the services of Zac De Silva and the team from Business Changing to assist us with our customer experience. By involving Zac we were able to outline the issues to our team from a customer perspective. The team then went on to install systems and processes to improve our customer experience. Trying to achieve these changes from within is very challenging but the task was made simpler by understanding clearly the customer expectations, something that Zac was able to determine and communicate accurately. Because of his extensive experience and understanding of our business and the issues, Zac easily facilitated positive change which has now enabled us to deliver the very needs of our customer – not what we perceived their expectations to be. Thanks Zac and the team at Business Changing for understanding our business.”
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