Business Changing

Profit and Growth Specialist

Carl Lunt, general manager at Dotmar Engineering Plastics

by Leave a Comment

“We utilised the services of Zac De Silva and the team from Business Changing to assist us with our customer experience. By involving Zac we were able to outline the issues to our team from a customer perspective. The team then went on to install systems and processes to improve our customer experience. Trying to achieve these changes from within is very challenging but the task was made simpler by understanding clearly the customer expectations, something that Zac was able to determine and communicate accurately. Because of his extensive experience and understanding of our business and the issues, Zac easily facilitated positive change which has now enabled us to deliver the very needs of our customer – not what we perceived their expectations to be. Thanks Zac and the team at Business Changing for understanding our business.”

 

Reader Interactions

Leave a Reply

Your email address will not be published. Required fields are marked *

  • "The business planning workshop run by Zac is a great opportunity to challenge existing thinking in your business and take results to the next level. The workshop was well thought out and provided a structured environment to channel ideas and ambitions. Zac has the perfect presenting style allowing for plenty of interaction amongst your team and networking with other business from a variety of backgrounds. Highly recommended"
    Gray Borell, Novii
  • "Transformational… Revolutionary… Awesome… Take your pick! Our business looks nothing like it did just three months ago – our brand is visible in the market, there’s a buzz about what we are doing, doors are opening and our heads are in the game. Business Changing changes business for the better… I’m very very thankful we met – my only regret is that we didn’t seek you out sooner!"
    Nick Brown, Huffman Sauces
  • "Zac has given myself and the business a real sense of clarity, and a better sense of day-to-day achievement for myself and the team. Zac’s ability to ask questions that are relative and beneficial have helped me grow the business and my self-awareness and create a more enjoyable workplace. Give Zac an inch and he’ll take you a mile!”
    Mathew Phelan, New World Churton Park
  • "Zac’s business workshop totally exceeded my expectations. The two days are well planned out to ensure your thought process takes you through the various stages needed to question why you are in business, where your business currently is at and where you want your business to be. Provoking questions, explanations, stories, presentations from successful entrepreneurs and of course Zac’s personal attention ensure you walk away with a clear and dynamic business plan. The venue was perfect, the lunch and refreshments sublime."
    Rachel Kann, IQ Property Management
  • "Zac is incredibly insightful, inspiring and has been absolutely vital in contributing to the growth of my business. He's made me think beyond my goals and really given me the push my business has strived for."
    Bex Riley, Tosca Salome
  • "Great two-day workshop that gives you a chance to reflect on your business, and focus on key points that need to be addressed to maximize your effectiveness and outcomes. The workshop was both entertaining and informative and really helped us to think about how we might navigate Covid / post-Covid, and plan out our next few years to guide the direction of the business. Food and hospitality was also great. Highly recommended!"
    Nelson Raynor, Isle of Eden
  • "Zac has also become a key enabler and contributor to us working towards the development of both our employee engagement and customer experience roadmaps. Kotahi is a new and fast-paced environment and it has been great to have Zac as a trusted advisor to both myself and the CEO. He has a no-nonsense and solid experience-based approach to his consulting style. I have enjoyed working with Zac and look forward to continuing on our engagement journey with the support of Business Changing”
    Jay Padden, HR General Manager, Kotahi