Not sure how much time you should put into customer service? Well, it depends… how successful do you want your business to be? As Henry You-can-have-any-colour-as-long-as-it’s-black Ford said, ” A business absolutely devoted to service will only have one worry about profits: they will be embarrassingly large”. Wise man, that Ford.
Are you completely devoted to customer service? Have you looked at your processes lately? Your customer feedback? Your call-back time? It’s time to do it. Customer service should ALWAYS be a priority.
Need a hand discerning how you can improve your customer service? Call me for business coaching: 021 775 660 or firstname.lastname@example.org