We invited Zac de Silva to present at the Auckland Chamber of Commerce’s Rugby World Cup 2011 Speaker Series on customer service. He was a natural choice given his knowledge of the topic and ability to transform and motivate businesses and their staff at all levels. His passion for business came across in his unassuming manner and humourous delivery which engaged, entertained and inspired our audience. It was a pleasure to have him at the event and we would be delighted to work with Zac again should the opportunity arise.