“Zac de Silva, of Business Changing, truly changes businesses. I could tell by the nodding heads around me at the Small Business Owners Forum, and I could tell by the nodding heads in the staff meeting that I called immediately upon returning to my restaurant, to implement some of the simple strategies. We have always prided ourselves on customer service, and we are often praised on it, but Zac still alerted me to more effective ways to ensure that we WOW! our customers, and turn them into raving fans. ZAC DE SILVA CHANGED OUR BUSINESS!”