“Zac you came into our business with a fresh view point and armed with the results of the survey you put in place for both our customers and staff, you quickly got to understand the issues facing our business. In working with us and taking your advice we were very quickly able to make some great changes inside our business. Also thanks for your ongoing inputs and it is always a pleasure working with you. I appreciate the thought put into the areas we work on together and your recommendations you have made are right on the mark, excellent in fact. Thank you for your fantastic facilitation of our managers conference also, it was our best one ever! Our staff loved you and are now reaping the rewards of the things we learnt. I look forward to continuing working with you on our business strategy and future… “